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Telephone System Change! Telephone number -

01502 526060

From Monday 22nd January 2018 the practice will be piloting a new telephone hub system with the aim to assist patients more effectively and efficiently. The staff will ask you some questions in order to signpost you to the most appropriate clinician/service to meet your needs. There will be only one number that you will be required to use and telephone 01502 526060 so please erase and replace any existing numbers you may have stored. 

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you


Welcome to Alexandra & Crestview Surgeries Patient Reference Group. 


This group is beneficial to both the practice and our patients.


Our overall aim is to develop a positive and constructive relationship between the practice and its patients. Together we can ensure that we meet both the needs of our population and the practices sustainability for the future. 

The group is open to ALL of our patients and we would like to invite you to become a part of this, giving you the opportunity to suggest positive ideas and voice concerns about new and existing services.  We communicate by email, post and also meet every other month in the meeting room at Crestview, usually on a Wednesday either at lunch time or in the evening. Please look under "Latest News" for the date and time of the next meeting.

A member from this group will often represent the practice at the wider Patient Reference Group meetings held by Great Yarmouth and Waveney CCG (our local commissioners).

If you think this is something you would be interested in, or you would like to make a comment about the practice for the PRG to discuss, please contact Tracey Bullard by e-mail




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