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We have listened and viewed patients feedback, reviewed the national patient survey and spoke with our Patient Participation group, and are very aware of the struggles that patients have to make appointments and therefore we have decided to pilot a new On the Day Booking System. 


The practice has appointment capacity but it is just not being utilised correctly. In July there was 359 appointments wasted which is just not sustainable or practical! 

We want to use all of these appointments for patients who need them, so we are asking the following:-

You telephone on the day after trying the pharmacy first for any acute problems and we will book you in with the relevant clinician. If a routine follow up is required by the GP or as a result of an investigation I.e. abnormal blood test result please also ring on the day and we will book you in with the relevant clinician.


This is not a new initiative as many practices in the local area work this way with excellent outcomes, it ensures all are seen. So please don’t worry if you need an appointment in advance as we are hoping this will work better for you! 

Please do not all call at 8am as we can also accommodate your appointment requests throughout the day! 


We will also hopefully see a significant drop in the number of appointments that are currently being wasted by patients not attending. 


We hope that you can understand the need for the changes and be assured that you will get seen as appropriate and we continue to thank you for your support in trying to make your practice more effective for the future!


Book your Flu Vaccination now!

We are now taking bookings for those that are eligible for Flu Vaccinations. If you are aged 65 and over or suffer from a long term condition e.g. Diabetes, COPD or a child between the ages of 2 and 3 years please contact the practice to book your vaccine now!

Extended Access

Extended Access

The practice can now provide extended (pre-bookable only) appointments to you on a Monday, Thursday and Friday Evening 6.30pm-8pm.

Please note the telephones will not be available, so these appointments will need to be pre-booked within the surgery normal hours 8.00-6.30pm. There will also be some additional pre-bookable appointments from 8am-8.30am on a Monday, Thursday and Friday. Saturday hours will no longer be available to you from the practice but additional weekend appointments will be made available to you in the very near future from other local practices.

Any questions please ask at reception.  

Blood Testing Services

From Tuesday 3rd April the practice will be providing the blood testing services to patients. This means that if you are required to have a blood test you will be able to book directly with the practice for an appointment. Please remember if you are unable to attend the appointment you must cancel as this is protected time that will be wasted. Any questions please ask at reception.

Any blood test requests that the hospital require you to have you will need to take the form and the hospital will take the blood (the practice cannot take the blood).

Telephone System Update! From 1 June 2018 -

Dedicated number for Advice Calls/Visit Requests- 526666

From Friday 1st June 2018 the practice will be piloting a new telephone Care Navigating system with the aim to assist patients more effectively and efficiently. By calling this new number it will allow you to speak with a care navigator who will be able to offer advice, signpost you to the most appropriate service, and/or pass your request to the clinician within the practice. You can continue to call 526060 if you require an appointment. 

Restricted Lunch Time Telephone Access! - From 1st June 18

The practice will also be having restricted telephone access between 1-2pm however the practice will remain open and any emergencies dealt with as appropriate.

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you



Latest News

Extended Access

Extended Access at Alexandra & Crestview Surgeries

The Surgery will now be open every Monday, Thursday and Friday Evening and have appointments available to pre-book from 8am-8.30am and 6.30pm-8pm. This will be in replacement of the current Saturdays that are provided, but weekend cover will be available to you from other practices within the area very soon. Please note that there will be no additional telephone access available from 6.30-8pm.

 Appointment DNA's

Did you know in June 252 people failed to attend the practice for their booked appointment! This is extremely disappointing and frustrating for both clinicians and patients who were unable to get an appointment in the time frame they may have required.  

If you do not require your appointment cancel it! Look after your NHS!

If you wish to text back to cancel your appointment you must ONLY use the word CANCEL. Please do NOT type anything as the system will not recognise it and therefore the appointment will not be cancelled.

On-line services 

If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on

Blood Tests

The practice offers daily Phlebotomy services for patients who are required to have an investigation from a clinician at the practice. Blood Tests that are requested by the Hospital with the exception of INR Testing MUST be taken at the hospital and not at the surgery. You must ensure you always have your form to provide the Phlebotomist at the time of your test and then contact us for the results (we suggest 4/5 days later and after 2pm by telephone) Only if the result is abnormal and urgent action/follow up is required the practice will contact you.   


The practice processes prescriptions in a central hub at Crestview Medical Centre. We encourage patients to inform us of the pharmacy they use so we can send your prescriptions electronically directly to them, this will avoid any delay in collection and is a much more seamless service.  

Patient Reference Group Meeting

The date of the next meeting of the PRG will be Wednesday 31st October at 2.30pm and will be held at Crestview Medical Centre.  If you would like to be a member of the PRG or if you would like to raise anything regarding the practice to be discussed by the PRG please contact Assistant Practice Manager Tracey Hinton to let her know. (Tel. 01502 526666 Email:

On-line appointment booking 

We are able to offer our patients on-line, routine appointment booking with the Doctors at both sites. If you would like to sign up for this please speak to a receptionist at either site who will be able to provide you with the details you will NEED to register.

The appointments available for booking are single (10min) routine appointments with the GPs and nurse practitioners. If you feel you require longer than the allocated time for routine appointments we would advise you to speak to reception who can then book the appropriate time for you.

emis access  

Enhanced Summary Care Records

A Summary Care Record is certain information from patient records' which is uploaded to the NHS 'Spine', a central database that only authorised NHS staff have access to. Patients can opt out and you may have already done so. Summary Care Records from the practice were uploaded to the 'Spine' in April 2014. This enables authorised personnel in hospitals in England (usually in A&E departments) to see your latest medications, any allergies you suffer from and any bad reactions to medication you have had so they may treat you safely. Further information is available in the attached leaflet. If you do NOT want a summary care record created please fill out page 2 of the attached leaflet and hand it in to Reception at either site. The practice uploads Summary Care Record information daily to the NHS 'Spine' for those patients who have not opted out.


We are now asking patients if they would like to 'enhance' their existing summary care record. This would mean that additional information to that stated above would be available (with your consent) to anyone from another primary or secondary care setting looking at your records. If you attended A&E for example, following an accident, and the A&E doctor wanted to know if you were allergic to anything but in your state of shock you weren't able to remember, he would ask your permission to look at your Summary Care Record, where he would be able to see any allergies previously recorded in your medical records. If you wanted to 'enhance' your record it would include the following information: 

  • Significant Medical History (Past and Present)
  • Reason for Medication 
  • Anticipatory Care Information (important in the management of long term conditions)
  • Communication Preferences
  • End of Life Care Information
  • Immunisations 

If you would like more information please speak to reception. 



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