All patients have the right to confidentially complain or compliment their local NHS service. HealthEast's PALS (Patient Advice and Liaison Service) and complaints service make sure that all patients in Great Yarmouth and Waveney (or their friends, family or carers) have ways to confidentially complain or compliment their local NHS service.
Who can I ask for help and advice about NHS services?
If you need help or advice, or have concerns about NHS services, contact the PALS Team. The service is confidential and acts independently to find a quick solution.
You can contact HealthEast's PALS Team:
By telephone: 01502 719567
By email on: GYWCCG.PALS@nhs.net
The Healthwatch service ensures that the voices of service users, patients and the public are heard in the design, commissioning and delivery of services, the functions of local Healthwatch include providing an advice and information service to the public about accessing health and social care services and choice in relation to aspects of those services. This will help people to understand the health and social care system, which can be very confusing at times.
Healthwatch Suffolk contact details: